Three types of Elicitation
May 11, 2020

Three types of Elicitation

By Lau

“Until you believe you have option, you will continue to feel stuck”

– Sean Stephenson
Until you believe you have option, you will continue to feel stuck - Sean Stephenson Click To Tweet

When someone mentions the word elicitation, the first idea that comes to our head is “stakeholder’s interview”, but for those who aren’t aware, that’s not the only one type of elicitation. Elicitation is not necessarily a face to face interaction. The BABOK Guide enlists 3 different ways to understand stakeholders needs. Let’s see what they are.

1. Collaborative.

This is the type of elicitation we all know, the face to face interviews with stakeholders, or any other way such as phone calls or email. This type of elicitation relies on stakeholder’s experiences, expertise, and judgment. 

2. Research. 

This is an investigation from different sources that are related to what the business analyst is trying to understand. It doesn’t necessarily need the presence of stakeholders to be carried out. Stakeholders might still participate in the research and this research can include data analysis of historical data to identify trends or past results.

3. Experiments.

Experiments are carried out when the information that wants to be known cannot be gleaned from people or documents. Through experiments, it can not only be analyzed their results but also its process from the beginning to the end. Experiments include observational studies, proofs of concept, and prototypes. Stakeholders can be part of the experiment or can be the support of it.

It’s very important to be aware of what all the different options to carry out the elicitation are because they are the business analyst tools that use to identify the user needs.

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