The 5 elicitation and collaboration’s tasks
April 19, 2020

The 5 elicitation and collaboration’s tasks

By Lau

“Comming together is a beggining, staying together is progress and orking together is a success.”

– Henry Ford —
Comming together is a beggining, staying together is progress and orking together is a success. - Henry Ford Click To Tweet

In order to explain how to perform a certain task, the best way is to think of it as a process that has a series of steps with a beginning and an end. Therefore, to explain the business analysis process we could say that in its first step are included the elicitation and collaboration activities. Let’s see what this is about.

Most of the information in this article has been taken from the BABOK® Guide. The information has been reorganised, summarized and clarifying descriptions have been added to make it easier for beginners to understand.

The elicitation and collaboration area of knowledge describes the tasks that the functional analyst must perform in order to obtain information from the user and then be able to confirm the results obtained from it. 

Elicitation corresponds to the activity that allows obtaining the necessary information to identify the user’s need, either from the stakeholders or from other sources. These activities may involve talking to stakeholders directly, as well as researching, experiencing, or receiving information in any other way.

Collaboration is the act of two or more people working together towards a common goal.

Although in the business analysis process we can consider to the elicitation and collaboration area of knowledge as the first of it, elicitation and collaboration work is never a ‘phase’ in business analysis; rather, it is ongoing as long as business analysis work is occurring.

Eliciting business analysis information is not an isolated task. It is performed every time the business analyst has to interact with the user and has to do any analysis of that information.

The Elicitation and Collaboration knowledge area is composed of the following tasks:

  1. Prepare for Elicitation: the business analyst should ensure that the stakeholders have the necessary information and that they understand the nature of the activities to be performed. Expectations of the elicitation results are also set.
  2. Conduct Elicitation: it describes the work performed to understand the needs of the user and the potential solutions to meet those needs. This may involve direct interaction with stakeholders, conducting research or experiments.
  3. Confirm Elicitation Results: it involves stakeholders sharing an understanding of the results of the elicitation and that the information elicited was properly recorded. This task may also involve comparing information from different sources to validate them.
  4. Communicate Business Analysis Information: provide stakeholders with the information they need and when they need it. The information must be submitted on a form using the appropriate terminology and concepts.
  5. Manage Stakeholder Collaboration: it describes the work that must be done to engage stakeholders in the business analysis process to ensure that the business analyst can deliver the expected results.

You might also like to read about how to Prepare elicitation by completing 5 activities.

And don’t forget to download this FREE Digital Book: The Master Strategy for BA Beginners where you will learn how to get your first BA job by following 3 strategic steps.

See you soon. 😉