The 10 different Stakeholders
March 23, 2020

The 10 different Stakeholders

By Lau

“It was the best of times, it was the worst of times. “

– Charles Dickens
It was the best of times, it was the worst of times. - Charles Dickens Click To Tweet

Why is important to know what the different stakeholders are?. The reason resides in the definition of stakeholder: “A stakeholder is an individual or group that a business analyst is likely to interact with directly or indirectly.” In order to get all the information business analysts need to create a solution, they will have to interact with one or more stakeholders and that’s why they must know who they are. 

Each task includes a list of stakeholders who are likely to participate in the execution of that task or who will be affected by it. A stakeholder is an individual or group that a business analyst is likely to interact with directly or indirectly. 

All the information in this article has been taken from the BABOK® Guide. The information has been reorganised, summarized and clarifying descriptions have been added to make it easier for beginners to understand.

Stakeholders

These stakeholders are:

  • Business analyst,  
  • customer, 
  • domain subject matter expert, 
  • end-user, 
  • implementation subject matter expert, 
  • operational support, 
  • project manager, 
  • regulator, 
  • sponsor, 
  • supplier, and 
  • tester.

Business Analyst

BABOK Guide presumes that business analysts are not only responsible for all business activities but also stakeholder.

Customer

A customer uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet.

Domain Subject Matter Expert

A specialist in a specific subject. This might or might not be end-users but they in-depth knowledge of the solution, for example, managers, process owners, legal staff, consultants, and others.

End-User

These are who directly interact with the solution. Any of the participants in a business process can be an end-user. Any that use the solution. The most common roles are: project librarian, change manager, configuration manager, solution architect, developer, database administrator, information architect, usability analyst, trainer, and organizational change consultant.

Operational Support

This are who do the maintenance of a system. This stakeholder might not apply for all initiatives but it is one of the possible stakeholders. Some of the most common roles are: operations analyst, product analyst, help desk, and release manager.

Project Manager

Project managers are responsible for managing the work required to deliver a solution that meets a business need. For this reason, it is one of the stakeholders who the business analyst needs to have constant interaction. 

Regulator

“Regulators are responsible for the definition and enforcement of standards. Standards can be imposed on the solution by regulators through legislation, corporate governance standards, audit standards, or standards defined by organizational centres of competency. Alternate roles are government, regulatory bodies, and auditor.”

Sponsor

“Sponsors are responsible for initiating the effort to define a business need and develop a solution that meets that need.” Because they are who authorize the work to be performed, the business analyst has to explain to them what the solution is about and to receive the authorization in order to move on whit it.

Supplier

“A supplier is a stakeholder outside the boundary of a given organization or organizational unit”. Usually, suppliers are external participants that affect the solution by providing something that the organization in charge of building the solution does not have. Some examples of roles are providers, vendors, and consultants.

Tester

“Testers are responsible for determining how to verify that the solution meets the requirements defined by the business analyst, as well as conducting the verification process. Testers also seek to ensure that the solution meets applicable quality standards and that the risk of defects or failures is understood and minimized. An alternate role is a quality assurance analyst.” The common interaction between the business analyst and the tester is in the stage of testing when the business analyst is the tester support and the tester gives them back feedback of the status of the solution. 

To conclude, a stakeholder is any person with whom a business analyst has to interact in order to create a complete and quality solution. 

You might also like to read about the difference between requirements and designs.

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